Personal Data Protection and Cookies Policy

Who are we?

Website https://www.moncourtierenergie.com/

In the context of its relationship with a prospect, client, or website user, MON COURTIER ENERGIE is required to collect personal data and use it in various automated processes.

A personal data refers to any information that can relate to an identified or identifiable natural person, directly or indirectly.

This personal data protection policy applies to any natural person browsing the MON COURTIER ENERGIE website, particularly in the capacity of a website user, prospect, client, job applicant, or spontaneous application, or candidate for the brand license.

The persons concerned by this Personal Data Protection Policy are hereinafter referred to as «Natural Persons.»

The implementation of personal data processing is governed, in particular, by Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016, on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, hereinafter referred to as «GDPR.» The GDPR requires the data controller to provide certain information to the Natural Persons. All of this information is included in this Policy.

MON COURTIER ENERGIE is committed to ensuring the protection of your personal data and has implemented appropriate technical and organizational measures to prevent loss, misuse, alteration, or deletion of your Personal Data. These measures are tailored to the sensitivity of the data processed and the risk level associated with the processing or its implementation.

If a security breach occurs regarding your data, MON COURTIER ENERGIE will notify you within the time limits and according to the procedures set out by the applicable legal and regulatory provisions.

Article 13 of the aforementioned regulation requires us to inform you of the following elements:

• The identity and contact details of the data controller and, where applicable, the data controller's representative;
• The purposes of the processing for which the Personal Data is intended, as well as the legal basis for the processing;
• The recipients or categories of recipients of the Personal Data, if they exist;
• The retention period of the Personal Data or, if not possible, the criteria used to determine this period;

Who are the data controllers?

What personal data do we process?

For what purposes are they processed?

Who are they transferred to?

How long do we retain your personal data?

Regarding site users (hereafter «Users»), we collect the following data that is essential for the operation of the service.

It is specified that all personal data identified with an asterisk* are necessary for you to benefit from the information or services you request. If you refuse to provide this data, you may not be able to receive certain information or services you requested.

Data recorded by the Energy Comparison form:

This form allows professional Users to contact Mon Courtier to request an energy offer comparison (electricity / natural gas).

The data sent is then stored in a database owned by MON COURTIER ENERGIE, which can be shared with brokers from the MON COURTIER ENERGIE licensed network.

The personal data collected:

The personal data collected and recorded via this Energy Comparison form are:

• Last Name *
• First Name *
• Email Address *
• Phone Number
• Company Name *
• SIREN Number *
• Delivery Point Number
• Billing Data in case of invoice transmission

The purposes of this processing and the legal basis for processing:

By submitting your data via the Energy Comparison form, you agree to the collection and processing of these data to contact you regarding your offer comparison request. These data may also be used to query your current energy supplier, transmit your energy information to our partner brokers and energy suppliers, in order to develop tailored comparison proposals to meet your needs. This processing is based on our legitimate interest.

The broker who contacts you may ask for specific authorization to collect your energy data, such as information about your delivery points and energy bills, which are necessary to query suppliers and create your personalized comparison.

We invite you to consult the Legal Notices and the General Terms and Conditions available on our site to better understand how the Energy Comparison works.

The transfer of your personal data:

For the purposes below, your personal data may be transferred to the MON COURTIER ENERGIE services, the MON COURTIER ENERGIE broker network, and energy suppliers.

The retention period of your personal data for this processing:

Your personal data, for the purposes below, will be retained for 36 months.

Data recorded during a call with Mon Courtier Energie:

When Mon Courtier Energie contacts you following requests via the website, calls and/or video conferences may be recorded.

The data collected:

The data collected and processed during these recordings are:

• Last Name
• First Name
• Voice
• Images, in case of video conference
• Content of the conversation, which may contain personal data

The purpose of this processing and the legal basis for processing:

The purpose of this processing is to improve the quality and customer service to meet the needs of the client and/or candidate.

If a recording takes place during an exchange with Mon Courtier Energie, you will be informed in advance of this recording, and you will have the option to oppose it at any time, even during the phone call or video conference.

The legal basis for processing is your consent.

The transfer of your personal data:

The personal data may be transferred to MON COURTIER ENERGIE services, brokers, and MON COURTIER ENERGIE partners assisting the company with recording tools.

Retention period:

Personal data related to telephone and/or video conference recordings will be retained for 12 months. This period is justified by the fact that, in the energy sector, seasonal trends play an important role in commercial interactions, particularly in terms of prospecting and negotiating offers. Certain times of the year are key, such as the end of the year or the beginning of winter due to supplier contract deadlines and energy price fluctuations.

Analyzing commercial speeches over a 12-month period allows us to:

• Identify seasonal variations in customer expectations and their positioning on energy offers.
• Adapt prospecting strategies and commercial proposals according to the specific market cycles, particularly at the end of the year when energy demand is higher and customers are more receptive to contract negotiations.
• Learn from peak demand periods (such as winter months) to optimize speech and maximize conversion opportunities, and adjust the approach during quieter periods to improve conversion.

Retaining recordings for 12 months is therefore necessary to adjust sales arguments according to different periods.

Data recorded during site navigation:

This data allows the site owner to gather information about visitors' navigation, such as viewing detail pages or conducting searches.

The personal data recorded are:

• IP address.

MON COURTIER ENERGIE also collects your data via cookies installed on its website.

Who are the recipients of your personal data? And where are they hosted?

The personal data collected on the site are primarily intended for MON COURTIER ENERGIE Group and the companies belonging to the MON COURTIER ENERGIE group.

Your data may be shared with our network of licensed brokers and our partners; for each type of processing, we have specified the categories of recipients of personal data.

To perform site maintenance and backups, some of your data may be shared with our subcontractors.

Our subcontractors are subject to appropriate personal data protection mechanisms that comply with the GDPR regulations, and the data will be processed only by authorized personnel in accordance with the regulations.

You can access the list of our subcontractors, partners, and/or service providers by making a request at: privacy@moncourtierenergie.com

Your personal data is hosted by:

• AMAZON WEB SERVICES EMEA SARL - SIRET 83100133400018. Hosted in the EU-WEST-3 cluster
• SALESFORCE.COM FRANCE SAS - SIRET 48399322600057. Hosted in Europe
• MICROSOFT FRANCE SAS - SIRET 32773318400516. Hosted in Europe

What are your rights as a user of our site?

The modalities for exercising your rights. All the rights listed above can be exercised at the following email address:privacy@moncourtierenergie.comor by mail, accompanied by a copy of an identity document, addressed to MON COURTIER ENERGIE at the following address: 22-26 Quai de Bacalan 33300 Bordeaux.

Right of access and correction of your data:

You have the right to obtain confirmation from the data controller as to whether or not your personal data is being processed, and if it is, the right to access and/or correct it. (See Articles 15 and 16 of the GDPR.)

Right to erasure of your data.

In accordance with Article 17 of the GDPR, you have the right to request the erasure of your personal data without undue delay, under certain circumstances as detailed in the article.

Right to restrict data processing.

You have the right to request the restriction of the processing of your personal data in the cases provided by Article 18 of the GDPR.

Right to object to data processing.

In accordance with Article 21 of the GDPR, you have the right to object to the processing of your personal data when the processing is necessary for the purposes of the legitimate interests pursued by the data controller or by a third party, unless overriding interests or fundamental rights and freedoms of the data subject require the protection of personal data, especially when the data subject is a child.

Right to data portability.

You have the right to the portability of your personal data, which allows you to receive the personal data you have provided to us in a structured, commonly used, and machine-readable format, as well as the ability to transfer this data to another data controller. The exercise of this right is subject to the conditions provided by Article 20 of the GDPR.

Right to withdraw your consent.

In accordance with Article 7 of the GDPR, where the processing is based on consent, you have the right to withdraw your consent at any time. This will terminate the processing of your data.

Right to define post-mortem directives.

You have the ability to define directives related to the retention, deletion, and communication of your personal data after your death to a trusted third party, certified and responsible for ensuring the deceased's wishes are respected.

You can exercise your rights as follows:

By sending your request to the following email address:privacy@moncourtierenergie.comor by mail, accompanied by a copy of an identity document, addressed to MON COURTIER ENERGIE at 22-26 Quai de Bacalan, 33300 Bordeaux.

In case of no response and the company's failure to meet its obligations concerning the processing of your personal data, you can make a request or file a complaint with the competent authority.

Cookies

Strictly necessary cookies

We only use two cookies to ensure the best experience on our website. These cookies are strictly necessary and are used to store your consent preferences and the selected content area.

• privacy_consent: This cookie stores your consent choice. (365 days)
• service_area_preferences: This cookie stores the selected content area. (365 days)

Consent preferences

We use Google Tag Manager to collect data on your usage of the site for analysis and user experience improvement purposes. This does not involve any cookies.

• Advertising user data: Allows us to collect and use data on your interactions with ads, improving their relevance.
• Ad personalization: Allows personalization of ads based on your browsing behavior and interests.
• Ad storage: Stores information on your interactions with ads to improve future targeting.
• Analytical storage: Stores information on your site usage for analysis and user experience improvement.

Processing purposes and legal basis of processing

Data is automatically collected when you browse the site: Cookies and web beacons to ensure the site's proper functioning and improve its performance based on our legitimate interest and your consent to the use of cookies where required.

Data retention period

Personal data related to cookie usage on our site is not retained for more than 13 months. For more information, you can refer to our cookie usage and management policy.

All personal data transmitted to our subcontractors is deleted after the execution of their contractual obligations.

Updates

We reserve the right to modify this policy to reflect changes in various regulations and practices in force.

Changes to our policy will be directly published on this page of our site. To ensure you always have the latest version, we encourage you to consult it online.

Last update date: 11/04/2025